CDC resurfaced our pool 4 years ago and did a nice job. I need some additional work done and contacted the office - was told someone would call me.
Waited a few days - no call. I called back and was told the sales person doesn't always listen to his voicemail and could "I" email him. They actually wanted me to email their sales person to come to my home, for a sales call. As a prior cash paying customer I though this was incredibly unprofessional.
I indicated that I did not want to email any one and please have the sales person contact me. I even apologized saying I did not mean to be rude, but felt I should not have to write an email. The person on the other end of the phone actually said, "yes, you sound rude". Wow.
Not certain what is going on at CDC, but I know two things - 1) they need a better sales person- one who listens to voicemails and returns calls and 2) they need to train their receptionist in customer service. At his point I may need to find another pool company,
Product or Service Mentioned: Cdc Pools Pool Refinishing Service.
Reason of review: Poor customer service.
Preferred solution: Return my call and apologize for a rude receptionist. .
I didn't like: Customer service and sales.