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nOT hAPPY

7 hours ago

i HAD MY POOL RESURFACED AND NEW FILTER, PUMP, THE WORKS. IT LOOKS LIKE A *** JOB. THERE ARE SEVERAL BIG BLACK SPOTS WHERE THEY MADE MISTAKES. THE WEB SITE PROMISED THE WORK WOULD BE DONE BY EMPLOYEES. NOT SO, EVERYBODY WAS CONTRACTED OUT. AFTER THEY FINISHED THE WORK, I WAS SHOCKED BY SOME LIVE WIRES THEY LEFT HANGING OUT. WHEN I CALLED THE OFFICE THEY SAID THEY DON'T DO ELECTRICAL WORK. WELL THEN, WHO INSTALLED THE POOL EQUIPMENT? tHE SUPER CAME OUT AND FIXED IT BUT WHEN I TRIED TO CALL HIM BACK HE'S NO LONGER WITH THE COMPANY. cAN'T SAY i BLAME HIM. aFTER THAT, I COME TO FIND OUT THEY OVER-CHARGED ME FOR THE JOB. sIGN ME, NOT HAPPY

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Dear Customer,

I am sorry to hear you are unhappy. I would like to see what we need to do to change that.

If there are any issues that need to be attended to please call our office. You also stated that there were black spots in your interior? Again, let us know and we will come out inspect it and make all necessary corrections. We never sub out interior work.

We do have in house crews for Chip out, tile, clean-up, acid wash, start-up and equipment-plumbing crews. However, pool remodeling is a seasonal industry, we do about seventy percent of our business in 6 months. Due to the seasonality of our business we will sub out about 10% of our overflow during season. However these are not random sub contractors, they are reliable licensed contractors that we have been dealing with for years.

Be sure that even if a phase of your remodel is done by a sub it is still warrantied by CDC Pools. We are one of the very few companies that does so much of the work with in house crews. We have not a superintendent leave our company in some time. so I'm not sure what's going on there.

Please do not hesitate to contact our office or me so we can resolve and issues.

CDC Pools Inc.

General Manager

480 539 ****.

Ext. 105

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