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Posted on 03/07/08

I hired CDC pools to replaster & repair the decking on my pool. They mismanaged the job from the begining and were rude beyond my expectations.

When I tried to resolve this matter they hired a lawyer named Richardson who began to threaten me with lawsuits and such. As an Arizona consumer, I enlisted the aid of THE ROC only to be stood up by all of them on the day of inspection. Having lost hope of working this out tHrough the ROC, I withdrew my complaint because CDC Pools and their lawyer said it was the only way to settle this. I did what they asked and took them up on an offer to give me some of my money back and guess what I got as a response?

More threats, accusations and belitlement from their lawyer. I MUST WARN ALL ARZONA CUNSUMERS TO BEWARE OF HIRING CDC POOLS, INC. Also, if others have suffered this sort of treatment please post it on the internet.

I beleive it is still a country where freedom of speech is allowed and where corporations and licensed contractors are still held responsible for their unethical behavior and callous way of treatment customers. AGAIN, I CAUTION ALL ARIZONANS NOT TO HIRE CDC POOLS, INC.

Monetary Loss: $2000.

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Anonymous
#684310

i HAD MY POOL RESURFACED AND NEW FILTER, PUMP, THE WORKS. IT LOOKS LIKE A CRAPPY JOB.

THERE ARE SEVERAL BIG BLACK SPOTS WHERE THEY MADE MISTAKES. THE WEB SITE PROMISED THE WORK WOULD BE DONE BY EMPLOYEES. NOT SO, EVERYBODY WAS CONTRACTED OUT. AFTER THEY FINISHED THE WORK, I WAS SHOCKED BY SOME LIVE WIRES THEY LEFT HANGING OUT.

WHEN I CALLED THE OFFICE THEY SAID THEY DON'T DO ELECTRICAL WORK. WELL THEN, WHO INSTALLED THE POOL EQUIPMENT? tHE SUPER CAME OUT AND FIXED IT BUT WHEN I TRIED TO CALL HIM BACK HE'S NO LONGER WITH THE COMPANY. cAN'T SAY i BLAME HIM.

aFTER THAT, I COME TO FIND OUT THEY OVER-CHARGED ME FOR THE JOB. sIGN ME, NOT HAPPY :sigh :sigh :sigh

Anonymous
#517832

SLAW

Posted on 03/05/09

CDC IS A MESS. They appear to be professional. The only thing they are concerned with is getting more work but not taking care of old work. Ive had my pebble tec for only 4years and when I call them they do not return phone calls and when you get them on the phone they have no clue about what is going on. they pass the buck to everyone under the sun. They refer everything to Ron (In my area) and he says anything to get rid of you. This real.. chunks of my pool were coming up and they blamed it on every other sub except themselves. I had to literally prove it to them that it was their work that was flawed. I had to go in person to get attention and I sat in the Lobby 30 minutes while they walked around talking and looking for someone to ask questions. They put us on a future schedule that was so far out I could've done the work myself. Their so called pro rated warranty seemed so high that It cost as much as my original pool and their so called discount was low. It seemed padded so I got another estimate from other pool companies and they told me things that i suspected. Their prices were better-- CDC HAS A GREAT WEBSITE GOOD IMAGE APPEARANCE MAY EVEN APPEAR KNOWLEDGEABLE****BUT IN THE END IT IS THE PRODUCT AND DURABILITY THEY KNOW THAT THIS HAPPENS AND THEY DO LITTLE TO SOLVE IT THE GIRLS GIVE A PROFESSIONAL RUN A ROUND JOB. CLUELESS HOW CAN I GIVE "NO STARS"

WarrantyGuy
#465888

We have no records of any situation that resembles yours, and I see all warranty work. If you are a real customer, please include your name and phone number and we’re happy to discuss. Here’s mine:

Ron Gee

Warranty Manager

480-539-7700

Anonymous
to WarrantyGuy #849051

Ron Gee always responds claiming he has no record of the situation being discussed. That says alot of CDC Pools inability to keep track of their jobs...like everyone is posting.

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